Question 1

What are included in the price? Is there any extra charge?

Accepted Answer

The price you receive from EasyGo includes the airport parking fee, and we do not charge extra for any waiting time incurred due to flight delays. Our price is fixed, and there are no additional charges.

Question 2

What if my flight is delayed?

Accepted Answer

EasyGo drivers track your flight’s landing time in real time to ensure they meet you on time. Your driver will contact you around baggage collection time. Please check your phone and email messages, then proceed to the meeting point where your driver will be waiting.

Question 3

What are the payment options available?

Accepted Answer

EasyGo accepts all major credit cards including American Express, MasterCard and Visa. Cash payment to the driver is also available. For passengers arriving in Sydney, advance payment is kindly requested.

Question 4

Do you offer infant seats or baby capsules?

Accepted Answer

Yes. EasyGo provides infant seats and baby capsules. Up to two child seats are available free of charge, with an additional $10 fee per extra seat. Please specify the number of seats required during booking.

Question 5

Do you provide Sydney airport pickup services from both International and Domestic terminals?

Accepted Answer

Yes. EasyGo provides private Sydney airport pickup services from both Sydney International and Domestic terminals. Our drivers track your flight in real time and meet you at the designated airport meeting point for a smooth door-to-door transfer.

Question 6

How many bags can I take with me?

Accepted Answer

Each passenger is allowed one (1) standard bag plus one (1) carry-on item. If you have additional or oversized luggage, please inform EasyGo in advance.

Question 7

Is EasyGo a private Sydney airport pickup service or a shared shuttle?

Accepted Answer

EasyGo operates as a private Sydney airport pickup and transfer service. Your booking is exclusively for your group only, with no shared rides, additional pickups, or waiting for other passengers.

Question 8

Do you provide transfers from Sydney CBD hotels?

Accepted Answer

Yes. EasyGo provides transfers to and from Sydney CBD hotels, serviced apartments, and city accommodations.

Question 9

Which areas do you service in Sydney?

Accepted Answer

EasyGo services Sydney CBD, Northern Suburbs, Eastern Suburbs, and Western Sydney suburbs. Customers can check pricing and availability for their suburb using the online booking system.

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